Responsible Gaming

On genso.bet, operated for UK players as Genzo Bet by GB Gaming Ventures Ltd., "responsible gaming" means approaching gambling as a form of entertainment, not a way to earn income or solve financial problems. This page explains how to keep control of your play, the tools available on your account, and where to obtain confidential help if you are worried about yourself or someone close to you.

As a UK Gambling Commission licensee (Account No. 54321 for GB Gaming Ventures Ltd.), we are required by law and by our own internal standards to detect and mitigate gambling-related harm. We will support you with practical limits, time-outs and self-exclusion options, and by signposting independent professional support services whenever needed. Gambling on genso.bet is strictly for users aged 18+ who are physically located in Great Britain and playing for entertainment only.

Risk Awareness

Most customers of Genzo Bet use our products responsibly. However, gambling can become harmful if you lose control of the time or money you spend, or if it starts to affect your health, relationships, or work. UK guidance from the Gambling Commission, GamCare, and other specialists highlights a number of early warning signs that you should observe in your own behaviour.

Common Warning Signs

• Loss of financial control: Depositing or staking more than you can afford to lose, chasing losses, borrowing money to gamble, or using funds needed for bills, rent, or essentials.
• Preoccupation with gambling: Frequently thinking about genso.bet when you are not playing, planning how to get money to bet, or feeling restless or irritable when you cannot gamble.
• Escaping from problems: Using betting or casino games to cope with stress, low mood, loneliness, or other emotional difficulties instead of seeking appropriate support.
• Hiding your behaviour: Lying to family, friends, or colleagues about how much you are gambling, deleting transaction histories, or opening multiple accounts to conceal activity.
• Negative life impact: Missing work or studies, reduced performance, arguments at home, or neglecting hobbies and responsibilities because of gambling.

Quick Self-Assessment Check

If you answer "yes" to one or more of the questions below, we strongly recommend that you set stricter limits, consider a time-out or self-exclusion, and contact one of the specialist organisations listed on this page:

• Do you ever gamble with money that you really need for regular expenses or debts?
• Have you tried to win back losses by immediately placing more bets?
• Have friends or family expressed concern about your gambling behaviour?
• Do you feel anxious, guilty, or depressed after gambling, but continue to play anyway?
• Do you find it hard to stop once you start, even when you had planned to set a limit?
• Have you hidden gambling activity, balances, or bank statements from others?

These questions are not a diagnosis, but they can help you reflect honestly on your behaviour. If you recognise these patterns, please use our account tools immediately and reach out for independent, confidential help.

Limits & Tools

To support safe play and meet our obligations under the UK Gambling Commission Licence Conditions and Codes of Practice (LCCP), Genzo Bet provides a range of mandatory and optional control tools. You can access these tools at any time via your account settings on genso.bet.

Deposit Limits (Daily, Weekly, Monthly)

1. Access the limits area: Log in to genso.bet, go to "My Account" and select the "Responsible Gaming" or "Limits" section.
2. Choose deposit limit type: You may set separate daily, weekly, and/or monthly deposit limits for your account. We recommend choosing an amount that remains affordable after all essential expenses.
3. Enter your amounts: In the corresponding fields (for example "Daily Deposit Limit"), enter the maximum amount in GBP you are comfortable depositing within that period (e.g. £20 per day, £50 per week, £100 per month).
4. Confirm and apply: Review your entries carefully and confirm. The new limits will take effect immediately for decreases. Any request to increase or remove a limit will only take effect after a cooling-off period in line with UKGC requirements, and only after you actively reconfirm the change.
5. System enforcement: Once a limit is set, Genzo Bet will not accept deposits that would cause you to exceed that chosen amount within the relevant period.

Time Limits and Session Tools

• Session timers: In "My Account > Responsible Gaming", you can enable on-screen reminders (for example every 30, 60, or 120 minutes) showing how long you have been logged in, how much you have wagered, and your net result. These reminders encourage regular breaks and reflection.
• Reality checks: When a reality check appears, you can choose to continue playing or to log out. If you do not respond, the session may automatically end for your protection.
• Loss and stake limits: Where available for specific products, you can set maximum total loss or stake limits per session or per day. Once reached, you will not be able to continue wagering until the next period.

Short-Term Breaks ("Time-Out")

1. Choosing a break: If you feel that you need a short pause, you can activate a "Time-Out" for a period typically ranging from 24 hours up to 72 hours (and in some cases up to 6 weeks).
2. How to activate: Log in, open "My Account > Responsible Gaming > Time-Out", choose the desired length (e.g. 24 hours, 48 hours, 72 hours), and confirm your decision on the summary screen.
3. During your break: You will not be able to place bets, play casino games, or make deposits during the time-out. You may still be able to log in to check balances or pending bets, depending on product type and regulatory requirements.
4. End of the break: Your account will automatically become available again once the selected time has expired. Time-outs cannot generally be cancelled early.

These tools are provided to help you stay in control, but they are most effective when you set them before gambling starts to feel problematic. If you are struggling to control your behaviour despite using these tools, we strongly recommend self-exclusion and professional support.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure designed for customers who believe they are at risk of, or already experiencing, a gambling problem. Under UKGC rules, the minimum self-exclusion period is 6 months. Genzo Bet offers both temporary and lifetime exclusions, and we strongly encourage registration with the national GamStop scheme in Great Britain.

How to Self-Exclude from genso.bet

1. Locate the self-exclusion section: While logged in, go to "My Account" and select "Responsible Gaming". Click on the "Self-Exclusion" option.
2. Choose the exclusion period: You can typically select from fixed periods (for example 6 months, 1 year, 3 years, 5 years) or a lifetime exclusion. We recommend choosing the longest period you believe you may need.
3. Confirm your decision: Carefully read the information presented, including what self-exclusion means in practice. You will be asked to confirm that you understand the consequences and that your decision is voluntary.
4. Support contact (optional but recommended): If you wish to discuss your decision or need help with other responsible gambling tools, please contact customer support via live chat or the secure email/contact form on genso.bet and identify your request as related to problem gambling.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your account, place bets, or play any games on genso.bet for the duration of the exclusion. We will also take reasonable steps to prevent you from opening new accounts with us.
• Communications and marketing: We will stop sending you marketing materials for our gambling services as soon as reasonably practicable and in line with our systems and legal obligations.
• Balances and withdrawals: If you have a positive withdrawable cash balance (excluding bonus funds and subject to standard verification checks), we will normally process a withdrawal to you where possible. However, you will not be able to continue wagering. Any unsettled bets will be settled in accordance with the Terms and Conditions, and any resulting funds will be handled in line with our regulatory obligations.
• Irreversible during the period: A self-exclusion cannot be cancelled early. At the end of the chosen period, your account will not automatically become fully active. If you contact us to reopen your account, we may conduct additional checks and apply a mandatory cooling-off period before allowing any gambling activity.

National Self-Exclusion Schemes

• GamStop (Great Britain): In addition to excluding yourself from genso.bet, you should register with GamStop (the national online self-exclusion scheme for Great Britain). Once registered, licensed operators in Great Britain must take reasonable steps to prevent you from using their online gambling websites and apps. Visit the official GamStop website for more information and to sign up.
• Other jurisdictions (e.g. Spain - RGIAJ): Although Genzo Bet does not offer services in certain countries such as Spain, some jurisdictions operate their own self-exclusion registers (for example, RGIAJ in Spain). If you reside or previously resided in such a country, you may wish to seek information from your national regulator or health services about additional protections available there.

If you are unsure whether self-exclusion is appropriate for you, we encourage you to speak first with an independent specialist organisation (see Support Resources below) or a healthcare professional. However, if you feel at immediate risk of serious financial or emotional harm, you should self-exclude without delay.

Support Resources

External, confidential support is an essential part of responsible gambling. Genzo Bet will always encourage you to speak to independent professionals if you are worried about your gambling or that of someone close to you. The organisations listed below provide free or low-cost advice, counselling, and tools. They are independent from GB Gaming Ventures Ltd., and contacting them will not negatively affect your account.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Freephone 0808 8020 133 from within the UK, typically available 24/7. Offers confidential advice, information, and emotional support in English.
• NHS services: In England, the NHS offers specialist gambling treatment services that can be accessed via your GP or self-referral in certain areas. Similar services or referral pathways may be available in Scotland, Wales, and Northern Ireland; check your local NHS website for details.
• BeGambleAware: Provides extensive information, self-assessment tools, and links to treatment across Great Britain. Visit the BeGambleAware website for guidance in English.

International Support Organisations

These services treat your information with strict confidentiality, subject only to legal obligations (for example, where there is a risk of serious harm). Many also offer online forums, email support, and group meetings.

Self-Exclusion Schemes and Blocking Tools

• GamStop (Great Britain): National online self-exclusion scheme covering most licensed online gambling websites and apps in Great Britain. Registering with GamStop is strongly recommended if you feel your gambling is becoming problematic.
• Spanish RGIAJ and other national registers: Some countries operate central self-exclusion registers (e.g. RGIAJ in Spain). While Genzo Bet restricts access from such jurisdictions, residents or former residents may still benefit from registering with local schemes and support services.
• Blocking software: Applications such as Gamban and BetBlocker can be installed on computers and mobile devices to block access to gambling websites and apps. Many offer free or subsidised versions and can be combined with router-level or parental controls.
• Bank-level tools: Many UK banks now allow customers to block gambling transactions on debit cards or set spending alerts. We recommend contacting your bank or checking your banking app for available controls.

Family and Affected Others

• Family support groups: Organisations such as GamCare and Gambling Therapy provide forums, online chats, and dedicated resources for partners, family members, and friends affected by someone else's gambling.
• Confidentiality and data protection: Genzo Bet cannot normally discuss a customer's account with third parties without appropriate consent or legal authority. However, we can receive information and general concerns, and we can signpost you to specialist help for yourself.

If you or someone you care about is at immediate risk of harm, please contact emergency services or local crisis support in your area without delay. This page is not a substitute for medical, psychological, or legal advice.

Help for Family

Gambling problems can have a significant impact on partners, family members, and friends. You are not responsible for another person's behaviour, but you can play an important role in encouraging them to seek help and in protecting your own wellbeing. The following guidance reflects good practice recommended by UK support organisations and should be adapted to your specific situation.

Talking to Someone You Are Worried About

• Choose the right moment: Speak when the person is sober, not actively gambling, and both of you have time and privacy. Avoid discussions during or immediately after arguments about money.
• Use non-judgmental language: Focus on how their behaviour affects you and the family ("I feel worried when...") rather than accusations ("You always..."). This can reduce defensiveness and keep communication open.
• Prepare concrete examples: Calmly refer to specific incidents (missed bills, secretive behaviour, changes in mood) to help them understand the impact of gambling.
• Encourage, do not coerce: Offer to help them contact a helpline, set limits, or self-exclude, but recognise that real change usually requires their active participation.

Support for Family Members

• Family forums and chats: GamCare, Gambling Therapy, and GamAnon (linked to Gamblers Anonymous) provide online communities, forums, and meetings where affected others can share experiences and coping strategies.
• Protect your finances: Consider separating finances where appropriate, changing shared PINs or passwords, setting card gambling blocks, and seeking independent financial advice if debts are involved.
• Look after your own health: Persistent stress can lead to anxiety, depression, and physical health problems. Speak to your GP or a mental health professional if you are struggling.

Recommended Next Steps

1. Seek professional advice: Contact the National Gambling Helpline or similar services to discuss your situation confidentially and receive tailored guidance.
2. Consider joint support: Where the gambler is willing, attend counselling or support meetings together to work on recovery and rebuilding trust.
3. Set clear boundaries: Agree and communicate what you can and cannot accept (for example, not covering gambling debts or not lending money), and follow through consistently.

Operator's Commitment

As the operator of Genzo Bet on genso.bet, GB Gaming Ventures Ltd. (Company No. C 12345, registered at 123, Strait Street, Valletta, VLT 1111, Malta) is licensed and regulated in Great Britain by the UK Gambling Commission (Account No. 54321) and is part of Genzo Holdings PLC. We are required to implement effective safer gambling policies, detect at-risk behaviour, and intervene where appropriate. Our platform provider (Quantum Gaming Platform) and related entities such as Nexus Gaming UK Ltd. are also subject to robust regulatory standards.

Internal Risk Checks and Monitoring

• Behavioural analysis: We may monitor patterns of play, including frequency of deposits, stakes, session length, chasing losses, declined deposits, and changes in behaviour. These checks help us identify customers who may be at risk of gambling-related harm.
• Age and location controls: We carry out identity and age verification and use technological measures to ensure that only customers aged 18+ physically located in permitted jurisdictions (such as Great Britain) can access our services.
• VPN and proxy policy: In line with our Terms and Conditions and regulatory obligations, the use of VPNs, proxies, or similar tools to conceal your true location is strictly prohibited. Attempts to circumvent geographic restrictions may lead to account suspension or closure and investigations that can temporarily affect access to funds. These measures protect both the integrity of our licence and your own legal position.
• Customer-specific limits and restrictions: Where our systems or staff identify concerning patterns, we may apply additional limits, request further information, or restrict or close accounts to prevent further harm.

When We May Proactively Contact You

• Triggers for contact: We may contact you via in-site message, email, SMS, or, where applicable, through your account inbox if our systems flag unusual or risky behaviour, such as a sudden increase in deposits, long or frequent sessions, repeated attempts to deposit beyond means, or other indicators defined in our safer gambling procedures.
• Nature of contact: Our staff may provide information about responsible gambling tools, suggest setting or lowering limits, recommend a time-out or self-exclusion, and signpost you to independent support organisations.
• Account interventions: In more serious cases, or where you disclose that you are experiencing harm, we may enforce deposit or loss limits, restrict certain products, or suspend or close your account. These steps are taken in line with our legal duty to prevent gambling-related harm and financial crime.

Complaints and ADR (Alternative Dispute Resolution)

• Internal complaints process: If you are unhappy with any decision related to responsible gambling measures on your account (for example, limits, restrictions, or self-exclusion), you should first raise a complaint with our customer support team via live chat or email/online form.
• Escalation to IBAS: If your complaint remains unresolved 8 weeks after you first contacted us, or if you receive a "deadlock" communication, you may escalate the dispute to the Independent Betting Adjudication Service (IBAS), our appointed ADR provider. IBAS is independent and does not charge you a fee for considering your case.
• Outcome and obligations: While IBAS rulings are not legally binding on you, Genzo Bet, as a UKGC licensee, is required by the LCCP to honour their decisions in relation to disputes covered by their remit.

Updates

Responsible gambling regulation and best practice continue to evolve. Genzo Bet reviews this page and our underlying policies regularly to ensure ongoing compliance with UK law and to reflect guidance from the UK Gambling Commission, industry bodies, and independent experts.

How We Will Notify You of Changes

• On-site notifications: Material changes to our responsible gambling tools or policies may be highlighted via banners or messages when you log in to genso.bet, particularly before you place new bets or make deposits.
• Email or account messaging: Where required or appropriate, we may send you an email or secure account message summarising important changes to our policies or tools, especially if they affect how you use limits, time-outs, or self-exclusion.
• Policy documents: Our full Responsible Gaming Policy, Terms & Conditions, Bonus Policy, Privacy Policy, and AML/KYC Policy Summary are available via links on genso.bet and may be updated from time to time in line with regulatory obligations.

Last updated: 6 November 2025.

Contact & Feedback

We encourage you to contact us early if you have any concerns about your gambling or if you would like help using our responsible gaming tools. While Genzo Bet does not currently provide telephone support, our customer support and responsible gaming teams are available via live chat and secure messaging channels.

Responsible Gaming Contact Details

• Live chat: Available through the help or chat icon on genso.bet after you log in. You can request to speak specifically about responsible gambling or safer gambling tools.
• Email / secure messaging: You can contact us via the secure contact or support form available in "My Account > Help" or through the general support email address indicated on genso.bet. Please clearly state that your message relates to responsible or safer gambling so that it can be prioritised by the appropriate team.
• Telephone: No phone support is currently offered. This is noted in our support information; please use live chat or secure email/form instead.

Feedback and Self-Control Requests

• Feedback form: In the "Responsible Gaming" area of your account, you may find a short feedback form that allows you to request assistance, suggest improvements to our safer gambling tools, or ask for a review of the limits on your account.
• Requesting additional protections: You may at any time ask us to apply stricter limits, implement product or account restrictions, or provide information about external support. We will process such requests as soon as reasonably practicable and may ask you to confirm your instructions for security reasons.
• Data privacy: Any information you provide about your health or circumstances in the context of safer gambling will be handled in accordance with our Privacy Policy and used only for appropriate purposes, such as protecting you from gambling-related harm and meeting our regulatory obligations.

This responsible gaming page should be read together with the full Terms & Conditions and other policy documents on genso.bet. In the event of any conflict, the Terms & Conditions and applicable UK law and regulations will prevail.